DG’s Message On COVID-19

Dear Customers,
As the impact of Corona Virus continues to be felt around Pakistan, we at SCO understand that our customers will have questions and concerns about our services and operations. In this regard, I want to assure our worthy customers that we are monitoring developments very closely and taking actions on daily basis to ensure both physical and digital presence round the clock. In this regard, I’d like to share some of the steps we are taking with you.

In consonance with the advice of the government, we are implementing additional hygiene and preventive measures for the health and safety of our customers and employees at all our franchise outlets and Customer Service Centers. We have enhanced the cleaning arrangements, provided hand sanitizer and are strongly enforcing social distancing which we encourage our customers to respect.

We know that our network is vital to keep you connected both with your loved ones and workplace during this critical time. To support this, our recently announced data double offer on all our 3G/4G packages and Super Card Gold is a testament that we want our SCOM customers in AJ&K and Gilgit Baltistan to stay connected always.

In the light of current scenario, SCO will keep the business operations open during normal hours. Despite the downtick and lockdowns, we will continue to monitor the stock levels to ensure that our supply chain remains available to our customers at all our Customer Service Centers & franchises outlets.

SCO is humbled to be in the heart of people of AJ&K and GB. While you may experience temporary disruption, our commitment to you will remain unshaken.

            May Allah the Almighty grant us the support to fight this deadly menace. Ameen!

DG SCO - Maj Gen Muhammad Shahid Siddeeq

SCO COVID-19 Relief Package

  1.   Education Sector.  Special relief has been extended to students of Azad Jammu & Kashmir (AJ&K) and Gilgit Baltistan (GB) for easy access to online university content. Details are:-
    a.Free Access to University Portals/ Content:   Free access to KIU and UoB, Skardu web portals have been extended to SCOM users. Moreover, Microsoft 365 online educational content access has been extended on a gratis basis to SCOM subscribers.
    b.Free Student SNET (1 Mbps) Package: Students package for SNET users has been made free of cost for the month of April 2020.
    c.Enhancement of Data Bundles.   Data bundles have been doubled without any additional cost.
  2. Relief Package for Populace: Daily relief package for AJ&K and GB populace is being announced with free on-net 30 minutes, 100 x SMS and 100 Mbps data for the month of April 2020.
  3. Bill Payment Extension.  The Imposition of surcharge on late payments has been done away with and date for submission of monthly bills of Feb 2020 has been extended for 1 x month.

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